What's under the premium locked results?
Under blurred field you will find the URL address - source of founded image.
We do not provide information about personal data. link
What exactly is PimEyes?
PimEyes is an advanced tool that will help you find the face you are looking for in the Internet. This is possible thanks to the latest technology - face recognition combined with power of machine learning. link
How PimEyes works?
You can send a face image to PimEyes to find the person in the Internet. PimEyes uses modern face recognition algorithms and the power of machine learning to generate the highest quality search results. PimEyes focuses only on faces, composition and colors of the image are not important. Our engine does not compare haircut, only facial features matter. link
What happens with the images I uploaded to PimEyes?
The image you send to PimEyes is never saved or indexed. We do not store any private data from our users. Searching with PimEyes is safe and protected. Only "fingerprint" (main features) of the face is encoded and temporary saved on our servers. link
Can you remove my image from your database?
We care about users privacy, so we allow users to remove particular image from our index. If you want to remove your image, please use special button from right bottom corner of each search result. Then fill the form and submit your request. link
What can I do when I found my picture used without my permission?
Contact the site where the photo is located and ask to have it removed due to lack of permission to use. link
Is PimEyes free to use?
Using free version of PimEyes you can search through whole PimEyes database. Although, if you are not a premium member, you won't be able to find out where did we find specific image. Premium members have also the access to additional features, for example search filters, and increased PimEyes Alerts limits.
Become premium member: https://pimeyes.com/en/premium link
What additional features are available for PimEyes premium members?
Is PimEyes premium a subscription?
No, PimEyes is not a subscription. Premium package is one time payment. If you want to renew PimEyes premium membership you have to buy license again. link
I would like to cancel a subscription. How can I do it?
You can’t, because PimEyes in not a subscription but one time payment. link
How can I pay for PimEyes premium status?
ou can purchase using FastSpring safe online payments with immediate activation or with standard credit/debit card or with classic bank transfer. link
Can I exclude taxes from the purchase if I’m buying for a European company?
Yes, please provide your EU VAT number in FastSpring order form. link
Is Pimeyes suitable for Law Enforcement Agencies (police)?
I would like to delete my account. How can I do it?
Deleting an account is irreversible, so please think about whether you really want to do it. If you still want to do this, follow the instructions.
On the PimEyes page there is a menu in the upper right corner. Please select "My account", then you will be redirected to the user panel. In the top middle of the screen in "Account details" you'll find the red "Delete account" button. link
In what language can I contact PimEyes?
We provide assistance only in English. link
I have a problem using your site and I need help. What should I do?
I want to find a person in the photo. Can you help?
By using PimEyes you will find out where this photo or other photos of this person has been posted in the Internet. However, we are not a detective agency, so we will not provide you with personal data such as name, surname, address or telephone number. link
I forgot my password. What now?
Don't worry, it happens to us all ;) On the login page there is "Forgot Your Password?" Button. It’s below the login and password field.Click it, please. You will be asked to enter an email address. Then an email will be sent with a link to change the password. This password reset link will expire in 60 minutes. After clicking it you will be taken to a page where you can change your password. All you have to do is follow the instructions. link
I have a problem with payment
I have paid, but I do not have premium access
Please check your email inbox and follow the instructions. link
How long is the Alert valid for?
PimEyes Alert is valid until you cancel it. Even if your premium access expires, you'll be notified if we find a new result. But you won't be able to unlock it without a valid premium status. link
I want a refund, how do I do it?
A refund is not possible if the user has performed at least one premium search. link
How can I check the account expiration date?
This information is located in the user panel in the my acconut tab. link
How can I extend the premium?
In the user panel you have the "Extend" button, please use it. link