More about PimEyes' database and opt-out service
PimEyes provides answers to questions about the database and opt-out services that recently became a topic of intense discussion
More about PimEyes' database and opt-out service - Read moreSelect Your Plan
Access the sources of your results (websites and images) and benefit from various features available in 3 plans: Open Plus, PROtect, and Advanced.
Pricing plans
We accept online payments
Open Plus - to start off with
✔Up to 25 searches daily
With the Open Plus plan, you can perform up to 25 searches daily. Open Plus subscribers have access to all the sources of their results: website addresses containing photos of them and links to source images.
✔Up to 3 PimEyes’ Alerts
A PimEyes’ Alert is the notification you get when we find a photo of you. With the Open Plus plan you can set up to 3 Alerts.
✔Dedicated support
Get help with every issue or problem you have. We’re here for you.
Proactive features of PROtect
✔Up to 25 searches daily
With the PROtect plan, you can perform up to 25 searches daily. PROtect subscribers have access to all the sources of their results: website addresses containing photos of them and links to source images.
✔Up to 15 PimEyes’ Alerts
A PimEyes’ Alert is the notification you get when we find a photo of you. With the PROtect plan you can set up to 15 Alerts.
✔Managing current and future results
As a PROtect subscriber, you can manage your results:
- exclude them from being displayed in publicly available searches
- report images from results in order to take them down from external websites
- revert results from being excluded.
✔4 hours/month of professional services, during which our agent drafts and sends DMCA and GDPR requests on your behalf
✔About 80 Takedown Notices sent within a month
In the PROtect plan, you have at your disposal 4 hours/month of professional services during which our agent endeavors to remove your photos from the source websites. At this time our agent will:
- find the owners/administrators of the websites where the unwanted images appear
- draft and send multiple DMCA/GDPR Takedown Notices on your behalf
- monitor if the photos have been removed and report to you the results of their interventions
On average we send about 80 Takedown Notices within a month.
✔Dedicated support
Get help with every issue or problem you have. We’re here for you.
Face-search on the Advanced level
✔Unlimited unlocked searches
Advanced subscribers benefit from unlimited searches. They can also access all the sources of their results: website addresses containing photos of them and links to source images.
✔Up to 500 PimEyes’ Alerts
With the Advanced plan you can set up to 500 Alerts.
✔Deep Search
The Deep Search mechanism allows searching our index in a more thorough way. It is possible that by performing a Deep Search you will receive more results with a given face than in a regular search.
✔Generating PDF and CSV reports from the results
With the Advanced plan, all the results can be easily exported to PDF or CSV files. There are no limitations on the number of results that can be exported to files.
✔Access to search filters
Advanced subscribers can filter their results by date, image size, and language of the source website. They can also exclude results recognized as “adult content” by using the SafeSearch filter and use the “Domain filter” to search only particular domains or exclude given domains.
✔Dedicated support
Get help with every issue or problem you have. We’re here for you.
Common Questions
How can I pay for a PimEyes subscription?
I have a problem with payment. Help me, please.
I want to use the PimEyes paid features only one time. Do I have to purchase a subscription? Can I cancel it during the first month?
Why is my price for a plan different from the one on the website?
Is it possible to cancel a subscription online?
How can I renew my subscription?
How can I update a payment method for my subscription?
My order has been declined but I was still charged. What should I do?
I have paid but haven't been granted access to my subscription. What now?
Where can I get information about my transactions?
I want a refund. Is it possible to get one?
I would like to cancel a subscription. How can I do that?
Frequently Asked Questions
To purchase and activate a subscription you can use the payment methods provided by FastSpring, PayPal or Transaction Cloud including credit/debit card. This way your purchase can be done safely and quickly.
We are very sorry about that. Please contact the payments processor, FastSpring: https://fastspring.com/consumer-support/ or PayPal: https://www.paypal.com/us/smarthelp/topic/PAYMENTS.or Transaction Cloud:(https://transaction.cloud/contact)
Our services can be purchased only as a subscription. You can use your subscription only for a month and cancel it any day before it renews itself. However, please be aware that when cancelling your subscription, your access to it is cancelled at the same time.
The prices on our website do not include the local taxes which might vary depending on the country or even state you live in. However, in many countries our basic price is the final price. You are always informed about the amount of local taxes added to the basic price of our service at the beginning of the transaction in the FastSpring payment form.
Yes, cancelling a subscription online is possible. You can cancel your active PimEyes subscription from the user’s panel:
- Go to Settings.
- In the "Payments" section, click the "Orders & Subscriptions" button. You'll be redirected to the list of your subscriptions and orders.
- Click the "Cancel subscription" button on the subscription you would like to cancel.
After you cancel subscription, you can still access to it till the end of current billing period.
Both the monthly and annual subscriptions get renewed automatically.
Changing a payment method is possible only through the FastSpring Account Management. In order to log in to the FastSpring Account Management go to this link: https://pimeyes.onfastspring.com/account. Fill in the form and wait for further instructions via email. After logging into Account Management, follow the instructions from here: https://fastspring.com/question-a-charge/#update-billing-info.
Contact the payments processor, FastSpring - https://fastspring.com/consumer-support/ or PayPal - https://www.paypal.com/us/smarthelp/topic/PAYMENTS. or Transaction Cloud - https://transaction.cloud/contact Payment processors are the only legal entities that can verify information about your payment.
Please make sure you have checked your email inbox and followed the instructions. If you don't see the email immediately, check the SPAM or JUNK folders because the message may have been sent there.
This information is located in the user’s panel.
- Go to Settings.
- In the "Payments" section, click the "Orders & Subscriptions" button. You'll be redirected to the list of your subscriptions, orders and transactions.
A refund is not possible if the user has performed at least one premium search. Otherwise, write to us by using our contact form.
Please familiarize yourself with the refund conditions in our Terms and Conditions of Use.
You can cancel your active subscription from the user’s panel:
- Go to Settings.
- In the "Payments" section, click the "Orders & Subscriptions" button. You'll be redirected to the list of your subscriptions and orders.
- Click the "Cancel subscription" button on the subscription you would like to cancel.
If you're using a smartphone, follow these steps:
- Access the user's panel by clicking on the "My Account" button from the menu on our main page.
- Open the menu again and click on the settings button at the bottom of the list.
- In the "Payments" section, click the "Orders & Subscriptions" button. You'll be redirected to the list of your subscriptions and orders.
- Click the "Cancel subscription" button on the subscription you would like to cancel.
After you cancel your subscription, you still keep access to you account for the current billing period.
Please remember that your subscription renews itself automatically until you cancel it. A lack of funds on your bank account or credit/debit card isn’t enough to cancel your subscription. In this situation, the payments processor will repeatedly try to charge you until the payment is successful.
Canceling a subscription does not imply removing your account. If you want to remove your account, follow the instructions from here.
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