Help Center
General questions
In the results we display the links to websites on which particular photos appear. We do not provide information about personal data. PimEyes is designed to find photos of the person who is conducting the search, not of other people. That’s why the search results are website addresses, not personal data (because you know who you are).
You can purchase PimEyes as a monthly or annual subscription. With the annual plan you will get a 20% discount.
Any images you have sent to PimEyes are saved temporarily for 48 hours. We do not store any private data from our users. Searching with PimEyes is safe and protected.
We provide help only in English.
PimEyes is a search engine designed to recognize faces. It shows where a particular face appears on the Internet. Thanks to the latest technologies, like face recognition and machine learning, you can find your face in different images on the Internet and protect your image integrity.
The free version allows you to search the entire PimEyes index. Although, if you are not a subscriber, you will not be able to find out where we found the specific result. Subscribers also have access to an additional feature - PimEyes’ Alerts and functionalities available only in the PROtect or the Advanced plan.
PimEyes is designed to find photos of the person who is conducting the search, not of other people. That’s why the search results are website addresses, not personal data (because you know who you are).
To remove the result from publicly available searches, please fill in the form available here: https://pimeyes.com/en/submit-delete-request. You'll find the "Result ID" on the "Copy Result ID" button. It will appear after you click on a certain search result. When you click on the button, the "Result ID" will be copied. You have to fill in the form for each result separately.
You have to be aware that PimEyes, alike other popular search engines (Google, Bing,) only displays images from source websites and does not store pictures. A photo appears in our search results as long as it is saved on the external website’s servers. If you want to remove an image from the website, you have to contact the webmaster of the site where that image appears and invoke your rights to privacy. However, with the PROtect plan, you can manage all results containing your face. Buy the PROtect plan here: https://pimeyes.com/en/premium#pro-tect.
No, you don’t. All the results are displayed in the free version. As a subscriber, you can access all of the results sources (display the addresses of pages where a given face appears).
Our services can be purchased only as a subscription. You can use your subscription only for a month and cancel it any day before it renews itself.
Technical support questions
Don't worry, it happens to the best of us ;) Please visit the login page and click the "Forgot Your Password?" button (it is located below the login and password fields). You will be asked to enter your email address. Now, go to your inbox and check it for an email from us with the link to change your password. The password reset link expires after 60 minutes. After clicking it you will be taken to a page where you can change your password. All you have to do is follow the instructions.
Deleting an account is irreversible, so please think through your decision to do so. If you are determined to delete your account, follow these instructions:
- Sign in to the user's panel.
- Go to Settings
- In the “Settings” section, click the "Delete account" button.
- Confirm your decision.
This is the date when our bots came across this photo. It is impossible for us to provide the date of when the picture was uploaded to the Internet.
You’ll be notified about new results after we find them. If there are no new results found, we won't send you a notification.
Your Alert is valid until you delete it or cancel your subscription.
Report its illegal use to the owner of the website on which you found the photo. Ask to remove the picture due to their lack of permission to use it.
Follow the tips that we have posted in this article on our blog.
Contact us. Fill in the form and describe your problem in the message. You can attach screenshots - it will really help us solve your problem.
No, we do not search for videos or photos in video content. We also don’t search for covers or thumbnails on video platforms.
No, we don’t search social media because these kinds of platforms don’t allow crawling their data. That also includes public profiles (e.g. companies, influencers, brands).
The face is probably too small to be recognized by the search mechanism. This kind of situation usually happens in photos where a person or people are presented in the background. Please take a look at our article on how a good photo should look: https://pimeyes.com/en/blog/how-to-improve-the-facial-recognition-search-results
Yes, there might be slight differences between results from searches performed at different times. If you have received fewer results than in the previous search, please perform the next search using the same photo.
Your photo probably doesn’t meet our technical requirements, such as:
- File format - typical for images: JPG, PNG, BMP, TIFF
- Image size - a maximum of 1.5 MB
- Face position - straight, not crooked
- Face size - a minimum of 70*70 px (this value is independent of the image size)
If you receive a notification that the image you have used is broken or that there are no faces found in the uploaded image, please use a different photo to perform a search.
Billing questions
To purchase and activate a subscription you can use the payment methods provided by FastSpring or PayPal, including credit/debit card. This way your purchase can be done safely and quickly.
Both the monthly and annual subscriptions get renewed automatically.
We are very sorry about that. Please contact the payments processor, FastSpring: https://fastspring.com/consumer-support/ or PayPal: https://www.paypal.com/us/smarthelp/topic/PAYMENTS.
Please make sure you have checked your email inbox and followed the instructions. If you don't see the email immediately, check the SPAM or JUNK folders because the message may have been sent there.
Contact the payments processor, FastSpring - https://fastspring.com/consumer-support/ or PayPal - https://www.paypal.com/us/smarthelp/topic/PAYMENTS. Payment processors are the only legal entities that can verify information about your payment.
This information is located in the user’s panel.
- Go to Settings.
- In the "Payments" section, click the "Orders & Subscriptions" button. You'll be redirected to the list of your subscriptions, orders and transactions.
A refund is not possible if the user has performed at least one search. Otherwise, write to us by using our contact form.
Please familiarize yourself with the refund conditions in our Terms and Conditions of Use.
Changing a payment method is possible only through the FastSpring Account Management. In order to log in to the FastSpring Account Management go to this link: https://pimeyes.onfastspring.com/account. Fill in the form and wait for further instructions via email. After logging into Account Management, follow the instructions from here: https://fastspring.com/question-a-charge/#update-billing-info.
The prices on our website do not include the local taxes which might vary depending on the country or even state you live in. However, in many countries our basic price is the final price. You are always informed about the amount of local taxes added to the basic price of our service at the beginning of the transaction in the FastSpring payment form.
You can cancel your active subscription from the user’s panel:
- Go to Settings.
- In the "Payments" section, click the "Orders & Subscriptions" button. You'll be redirected to the list of your subscriptions and orders.
- Click the "Cancel subscription" button on the subscription you would like to cancel.
If you're using a smartphone, follow these steps:
- Access the user's panel by clicking on the "My Account" button from the menu on our main page.
- Open the menu again and click on the settings button at the bottom of the list.
- In the "Payments" section, click the "Orders & Subscriptions" button. You'll be redirected to the list of your subscriptions and orders.
- Click the "Cancel subscription" button on the subscription you would like to cancel.
After you cancel your subscription, your access to it is cancelled at the same time. Please think through your decision to do so.
Please remember that your subscription renews itself automatically until you cancel it. A lack of funds on your bank account or credit/debit card isn’t enough to cancel your subscription. In this situation, the payments processor will repeatedly try to charge you until the payment is successful.
Canceling a subscription does not imply removing your account. If you want to remove your account, follow the instructions from here.
Product advice questions
You have 3 plans to choose from: ”Open Plus”, "PROtect" and “Advanced”. All of them allow you to have have access to sources of results (websites and images). You can also set PimEyes'Alerts (3 in the Open Plus plan, 15 in the PROtect plan, up to 500 in Advanced). By choosing the PROtect plan, you can also benefit from 2 complementary services to protect your privacy even better:
- your images won't be displayed in the search results
- within 4 hours/month our professional agent will endeavor to remove your photos from the external websites.
As a Open Plus subscriber you can:
- perform up to 25 searches,
- have access to sources of results (websites and images),
- set up to 3 PimEyes' Alerts.
With the PROtect plan you can:
- perform up to 25 searches,
- hahave access to sources of results (websites and images),
- set up to 15 PimEyes' Alerts,
- remove your photos from external websites (thanks to the PROtect Takedown Requests service in which our agent drafts and sends legal documents on your behalf),
- manage your results.
In the Advanced plan you can:
- perform unlimited searches,
- have access to sources of results (websites and images),
- set up to 500 PimEyes' Alerts,
- use search filters,
- perform Deep Searches (more thorough searches)
- export a list of your results in a PDF or CSV file.
In the PROtect plan, you have at your disposal 4 hours/month of professional services during which our agent endeavors to remove your photos from the source websites. At this time our agent will:
- find the owner/administrator of the website where the unwanted image appears
- draft and send DMCA requests/GDPR Takedown Notice on your behalf
- monitor if the photos are removed and report the results of our interventions.
Deep Search is a feature that is used to search our index more thoroughly. The Deep Search takes a little bit longer than a regular search. It is possible that by performing a Deep Search we will find more results with a given face, but not always. Deep Search is available only in the Advanced plan and it is impossible to try it before purchasing.
PROtect questions
Usually, it takes us about a month to know the results of our interventions. How long it takes also depends on you - the sooner you provide the information that is necessary to send the Takedown Notice, the earlier we can draft and send it.
If we have succeeded, you’ll be notified immediately after the photo is removed. If the website administrator doesn’t respond to the first request, we will continue to send multiple requests for a month.
We send multiple requests to enforce the website administrators/owners to remove such photos, but if we don’t succeed, you’ll probably have to refer the matter to a lawyer.
Particular search results that have once been hidden are removed from our search engine forever. They won’t reappear in the searches after you cancel your subscription. However, it is possible that an identical photo will appear somewhere on a different website. It will always be a new search result so if you don’t have an active PROtect subscription, you won’t be able to add that result to the blocked list. Therefore, before you cancel your subscription, be sure to think this decision through.
Please perform a new search with a photo that you will use as your model picture (a so-called “PROtect image”). Then we will need some time to verify if your PROtect image meets the requirements of a good photo (read about the requirements here). After we accept your model photo all the results containing your face will be automatically hidden from being displayed.
Yes, it is possible. Please find the button with a trash bin icon (it is located on every result) and click it. The result will be automatically hidden from being displayed in the publicly available searches.
We use the Takedown Notices to enforce the removal of photos published without your consent on external websites. A Takedown Notice is a formal document sent to the website’s owner or administrator containing your personal data and indicating the reason why a particular photo violates your rights. The DMCA Takedown Notice refers to copyright infringement and the GDPR Takedown Notice to the violation of your image rights.
We need your personal data to send DMCA & GDPR Takedown Notices. We can’t send these requests anonymously.
You may have doubts about disclosing your personal data to the entity that has been using your photo illegally. We can understand that, but sending the DMCA & GDPR Takedown Notices requires information about the person whose rights have been violated. In this situation, you can fill in the form once and then always choose which particular webmaster you want us to send the requests to. Until you order a specific photo to be removed, we won’t send any notices containing your personal data.
Your PROtect image is inactive. That means it does not block results containing your face from being displayed in publicly available searches.
The “PROtect image” is a photo/are photos that we use as your model picture to find and block results containing your face. You can set only one PROtect image for your account, but it can contain up to 3 pictures of yourself.