Support Center
General questions
Below a blurred field there is a URL address - the source of the found image.
We do not provide information about personal data. PimEyes is designed to find photos of the person who is conducting the search, not other people. That’s why the search results are website addresses, not personal data (because you know who you are).
We provide help only in English.
PimEyes is a search engine designed to recognize faces. It shows where a particular face appears on the Internet. Thanks to the latest technologies, like face recognition and machine learning, you can find your face in different images on the Internet and protect your image integrity.
The free version of PimEyes allows you to search the entire PimEyes database. Although, if you are not a premium member, you will not be able to find out where we found the specific image. Premium members also have access to additional features such as search filters as well as take advantage of a larger numer of PimEyes’ Alerts.
Become a Premium member: https://pimeyes.com/en/premium
You can purchase PimEyes as a monhtly subscription or annual payment. With the annual Professional package you will get a 20% discount.
PimEyes is designed to find photos of the person who is conducting the search, not other people. That’s why the search results are website addresses, not personal data (because you know who you are).
If you want to remove an image from the website, you have to contact the webmaster of the site where that image appears and invoke your rights to privacy. Additionally, when you are a premium member with the PROtect package, all images with a face similar to yours are automatically blocked from being displayed in the search results. Buy the PROtect package here: https://pimeyes.com/en/premium.
Beginning September 1, 2020, the PimEyes website has a new owner and your account has been deleted. Please, create new account.
Still have questions?
Contact our Support TeamTechnical support questions
Don't worry, it happens to the best of us ;) Please visit the login page and click the "Forgot Your Password?" button (it is located below the login and password fields). You will be asked to enter your email address. Now, go to your inbox and check it for an email from us with a link to change the password. The password reset link expires after 60 minutes. After clicking it you will be taken to a page where you can change your password. All you have to do is follow the instructions.
The image you have sent to PimEyes is saved temporarily for 48 hours. We do not store any private data from our users. Searching with PimEyes is safe and protected.
Report its illegal use to the owner of the website on which you found the photo and ask to remove it due to their lack of permission to use it.
Follow the tips that we posted in the article on our blog.
PimEyes’ Alert is valid until you cancel it. Even if your premium access expires, you'll still be notified when we find a new result. In such a case you won't be able to unlock it until you get premium status again.
This is the date when our robots came across this photo. It is impossible for us to provide the date of uploading the picture to the Internet.
Contact us. Fill in the form and describe your problem in the message. You can attach screenshots - it will really help us solve your problem.
Deleting an account is irreversible, so please think through your decision to do so. If you are determined to delete your account, follow these instructions:
Sign in to the user's panel. In the “Account Details” section you will find the "Delete account" button. Click it and confirm your decision.
Still have questions?
Contact our Support TeamPricing questions
Use safe online payments to pay for the purchase and activate the Premium status. You can use payment methods provided by FastSpring or PayPal, including credit/debit card.
Use the "Extend package" button in the user’s panel. You can choose the same or a new package.
We are very sorry about that. Please contact the payment processor: Fast Spring: https://fastspring.com/question-a-charge/ or PayPal: https://www.paypal.com/us/smarthelp/topic/PAYMENTS.
Contact the payment processor: FastSpring - https://fastspring.com/question-a-charge/ or PayPal - https://www.paypal.com/us/smarthelp/topic/PAYMENTS. Payment processors are only legal entities that can verify information about your payment.
This information can be found in the user’s panel in the ”My Account” tab.
Yes, please provide your EU VAT number in the FastSpring order form.
This information is located in the user’s panel in the ”Payments” tab.
Please check your email inbox and follow the instructions. If you don't see the email immediately, check the SPAM or JUNK folders because the message may have been sent there.
A refund is not possible if the user has performed at least one premium search.
You can cancel your active subscription from the user’s panel. Just click the "Cancel subscription" button. When you cancel a subscription it is still going to work until the end of the settlement period.
Canceling a subscription does not imply removing your account. If you want to remove your account, follow the instructions from here.
Still have questions?
Contact FastSpringProduct advice questions
As a Premium user you can:
- unlock all the search results (addresses of pages with the images you are searching for)
- filter results by using the language of the given website
- filter results by date of appearance in our index
- set up to 25 PimEyes' Alerts.
With the PROtect package you can also:
- remove your photos from external websites (thanks to a service of our agent who drafts and send legal documents on your behalf)
- block displaying your photos in the search results.
If you are an individual you have 2 dedicated packages to choose from: ”Open Plus” and "PROtect" (both can be billed monthly or annually). With an annual purchase you’ll get a 20% discount.
Both of packages allow you to unlock all the search results and set up to 25 alerts. Additionally, in
- your images won't be dosplayed n the search results
- within 4 hours/month our proffesional agent will remove your photos from the source websites.
If you are looking for a business solution, you can activate
The “Developer” package is dedicated to entities that have access to technology that can be integrated with external APIs. It doesn’t have to be companies. PimEyes’ facial recognition software might also be used by international, governmental, and local institutions or authorities. It’s not suitable for individuals.
In the PROtect package, you have at your disposal 4 hours/month of professional services during which our agent removes your photos from the source websites. At this time our agent will:
- find the owner of the website where the unwanted image appears
- draft and send DMCA requests/GDPR compliance on your behalf
- open legal act, if necessary.
On average we remove photos from 4 external websites during the month.