Support Center
General questions
Below a blurred field there is a URL address - the source of the found image.
We do not provide information about personal data. PimEyes is designed to find photos of the person who is conducting the search, not of other people. That’s why the search results are website addresses, not personal data (because you know who you are).
We provide help only in English.
PimEyes is a search engine designed to recognize faces. It shows where a particular face appears on the Internet. Thanks to the latest technologies, like face recognition and machine learning, you can find your face in different images on the Internet and protect your image integrity.
The free version of PimEyes allows you to search the entire PimEyes database. Although, if you are not a premium member, you will not be able to find out where we found the specific image. Premium members also have access to additional features such as search filters, as well as can take advantage of PimEyes’ Alerts.
Become a Premium member: https://pimeyes.com/en/premium
You can purchase PimEyes as a monhtly subscription or annual payment. With the annual premium package you will get a 20% discount.
PimEyes is designed to find photos of the person who is conducting the search, not of other people. That’s why the search results are website addresses, not personal data (because you know who you are).
To remove the photo from our search results, please fill in the form available here: https://pimeyes.com/en/submit-delete-request. You'll find the "report image identificator" on the blue button with the "copy" icon on it. It is situated on the lower right corner of the found photo. When you click on the button the "report image identificator" will be copied. You have to fill in the form for each photo separately.
You have to be aware that PimEyes, alike other popular search engines (Google, Bing,) only displays images from source websites and does not store pictures. A photo appears in our search results as long as it is saved on the external website’s servers. If you want to remove an image from the website, you have to contact the webmaster of the site where that image appears and invoke your rights to privacy. However, with the PROtect package, all images with a face similar to yours are automatically blocked from being displayed in the search results. Buy the PROtect package here: https://pimeyes.com/en/premium#pro-tect.
Beginning September 1, 2020, the PimEyes website has a new owner and your account has been deleted. We are sorry for the incovenience. Please create a new account.
Still have questions?
Contact our Support TeamTechnical support questions
Don't worry, it happens to the best of us ;) Please visit the login page and click the "Forgot Your Password?" button (it is located below the login and password fields). You will be asked to enter your email address. Now, go to your inbox and check it for an email from us with the link to change your password. The password reset link expires after 60 minutes. After clicking it you will be taken to a page where you can change your password. All you have to do is follow the instructions.
Any images you have sent to PimEyes are saved temporarily for 48 hours. We do not store any private data from our users. Searching with PimEyes is safe and protected.
Report its illegal use to the owner of the website on which you found the photo. Ask to remove the picture due to their lack of permission to use it.
Follow the tips that we have posted in this article on our blog.
PimEyes’ Alert is valid until you cancel it. Even if your premium access expires, you'll still be notified when we find a new result. In this case you won't be able to unlock it until you get premium status again.
This is the date when our bots came across this photo. It is impossible for us to provide the date of uploading the picture to the Internet.
Contact us. Fill in the form and describe your problem in the message. You can attach screenshots - it will really help us solve your problem.
Deleting an account is irreversible, so please think through your decision to do so. If you are determined to delete your account, follow these instructions:
Sign in to the user's panel. In the “Account Details” section you will find the "Delete account" button. Click it and confirm your decision.
No, we do not search for videos or photos in video content. We also don’t search for covers or thumbnails on video platforms.
This notice means that the photo from the link is no longer available on the website. It could have been removed or is not displayed anymore.
No, we don’t search social media because these kinds of platforms don’t allow crawling their data. That also includes public profiles (e.g. companies, influencers, brands).
No, images from search results are blocked from being copied.
Please check the configured alert frequency. You’ll be notified about new results at the end of the period you have chosen (a day, week, or month).
The face is probably too small to be recognized by the search mechanism. This kind of situation usually happens in photos where a person or people are presented in the background. Please take a look at our article on how a good photo should look: https://pimeyes.com/en/blog/how-to-improve-the-facial-recognition-search-results
Still have questions?
Contact our Support TeamBilling questions
Tp purchase and activate the premium status you can use the payment methods provided by FastSpring or PayPal, including credit/debit card. This way your purchase can be done safely and quckly.
If you hava a monthly subscription, your premium status will be renewed automatically. For the annual plan use the "Extend package" button in the user’s panel. You can choose the same or a new package.
We are very sorry about that. Please contact the payment processor: Fast Spring: https://fastspring.com/question-a-charge/ or PayPal: https://www.paypal.com/us/smarthelp/topic/PAYMENTS.
Contact the payment processor: FastSpring - https://fastspring.com/question-a-charge/ or PayPal - https://www.paypal.com/us/smarthelp/topic/PAYMENTS. Payment processors are the only legal entities that can verify information about your payment.
This information can be found in the user’s panel in the ”My Account” tab.
Yes, please provide your EU VAT number in the FastSpring order form.
This information is located in the user’s panel in the ”Payments” tab.
Please mek sure you have checked your email inbox and followed the instructions. If you don't see the email immediately, check the SPAM or JUNK folders because the message may have been sent there.
A refund is not possible if the user has performed at least one premium search. Otherwise, write to us at [email protected]
You can cancel your active subscription from the user’s panel. Just click the "Cancel subscription" button. When you cancel a subscription it is still going to work until the end of the settlement period. Please remember that your subscription renews itself automatically until you cancel it. A lack of funds on your bank account or credit/debit card isn’t enough to cancel your subscription. In this situation, the payment processor will repeatedly try to charge you until the payment is successful.
Canceling a subscription does not imply removing your account. If you want to remove your account, follow the instructions from here.
Still have questions?
Contact FastSpringProduct advice questions
As a Premium user you can:
- unlock all the search results (addresses of pages with the images you are searching for)
- filter results by using the language of the given website
- filter results by date of appearance in our index
- set up to 25 PimEyes' Alerts.
With the PROtect package you can also:
- remove your photos from external websites (thanks to a service of our agent who drafts and send legal documents on your behalf)
- block displaying your photos in the search results.
If you are an individual you have 2 dedicated packages to choose from: ”Open Plus” and "PROtect" (both can be billed monthly or annually). With an annual purchase you’ll get a 20% discount.
Both packages allow you to unlock all the search results and set up to 25 alerts. Additionally, in
- your images won't be displayed n the search results
- within 4 hours/month our professional agent will endeavor to remove your photos from the external websites.
If you are looking for a business solution, you can activate
The “Developer” package is dedicated to entities that have access to technology that can be integrated with external APIs. It doesn’t have to be companies. PimEyes’ facial recognition software might also be used by international, governmental, and local institutions or authorities. It’s not suitable for individuals.
In the PROtect package, you have at your disposal 4 hours/month of professional services during which our agent endeavors to remove your photos from the source websites. At this time our agent will:
- find the owner/administrator of the website where the unwanted image appears
- draft and send DMCA requests/GDPR Takedown Notice on your behalf
- monitor if the photos are removed and report the results of our intervensions.
On average we remove photos from 4 external websites during the month.
Still have questions?
Contact our Sales ManagerPROtect questions
Usually, it takes us about a month to know the results of our interventions. How long it takes also depends on you - the sooner you provide the information that is necessary to send the Takedown Notice, the earlier we can draft and send it.
If we have succeeded, you’ll be notified immediately after the photo is removed. If the website administrator doesn’t respond to the first request, we will continue to send multiple requests for a month.
We send multiple requests to enforce the website administrators/owners to remove such photos, but if we don’t succeed, you’ll probably have to refer the matter to a lawyer.
Images (or rather particular search results) that have once been hidden are removed from our search engine forever. They won’t reappear in the search results after you cancel your subscription. However, it is possible that an identical photo will appear somewhere on a different website. It will always be a new search result so if you don’t have an active PROtect subscription, you won’t be able to add that photo to the list of blocked images. Therefore, before you cancel your subscription, be sure to think this decision through.
Please perform a new search with a photo that you will use as your model picture (a so-called “Guard”). Then we will need some time to verify if your Guard meets the requirements of a good photo (read about the requirements here). After we accept your model photo all the results that match your face will be automatically hidden from being displayed.
Yes, it is possible. Please find the pink button with a trash bin icon (it is located on every photo in the search results) and click it. The picture will be automatically added to the list of hidden images.
We use the Takedown Notices to enforce the removal of photos published without your consent on external websites. A Takedown Notice is a formal document sent to the website’s owner or administrator containing your personal data and indicating the reason why a particular photo violates your rights. The DMCA Takedown Notice refers to copyright infringement and the GDPR Takedown Notice to the violation of your image rights.
We need your personal data to send DMCA & GDPR Takedown Notices. We can’t send these requests anonymously.
You may have doubts about disclosing your personal data to the entity that has been using your photo illegally. We can understand that, but sending the DMCA & GDPR Takedown Notices requires information about the person whose rights have been violated. In this situation, you can fill in the form once and then always choose which particular webmaster you want us to send the requests to. Until you order a specific photo to be removed, we won’t send any notices containing your personal data.
Your Guard is inactive. That means it does not search for photos containing the faces defined by your Guard. You also won’t be able to add new search results to the list of blocked images.
The “Guard” is a photo/are photos that we use as your model picture to find images with faces similar to yours. You can set only one Guard for your account, but it can contain up to 3 pictures of yourself.