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What does “Couldn’t load image” mean?

What does “Couldn’t load image” mean?

When it comes to your image and dealing with its illegal usage it is very important to know where your pictures appear. You know that PimEyes helps you find your photos on the Internet and identify websites that have been using your images without your consent. In rare situations, a result can be marked as “Couldn’t load image” and even if you want to open it, the picture cannot be found on the source website. In this article, we explain what’s meant by this “Couldn’t load image” notification. 

What does “Couldn’t load image” mean?

This means that the photo is gone from the page you were redirected to from the search results. There are 8 potential reasons why this could have happened. Most of them indicate that this deletion is permanent. However, keep in mind that, though the picture is gone from this specific page, it might not be gone from the entire website

So whatever the reason why your image couldn’t be loaded, take the opportunity to take a closer look into the website and make sure they are not using your image anywhere else. 

So why couldn’t the image be loaded?

Now it’s time to introduce and shortly describe all the reasons why your image is not available on the given page. Let’s start with the one that is most advantageous for you.

The image has been removed from the server 

There are a few reasons why an image can have been removed from the server. It might be an error on the side of the website administrator, an intentional act that is the result of a DMCA/GDPR intervention, or the necessity to free up server space.

Whatever the reason, it is important to monitor if the image hasn’t appeared somewhere else on this site (for example, if it was removed as the result of an error, it could re-appear under a different link once the administrator notices this mistake). In PimEyes’ premium packages you have a tool that monitors the Internet for your photos. It is called Alerts. Thanks to this feature you’ll be notified about newly-found pictures of yourself.

 

Set an Alert to be notified about new results with your face. Upload your photo.

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The website administrator has changed the name of the uploaded picture

Modifying the file name usually results in changing the URL address. When PimEyes comes across a photo under a particular URL address and then it is changed, the initial link leads to a non-existing page. The same situation occurs when someone changes the file’s format (e.g. from PNG to JPG). Usually a website administrator redirects these kinds of links to the main page or a page with similar content. 

The photo’s parameters have been changed 

Usually this problem occurs when the administrator has used a tool to optimize their website. Those kinds of operations change all the parameters of a photo - the name, format, and size. These parameters are often part of the URL address, so if they are changed, the link from our search results is out of date. 

A photo couldn't be found when its parameteres are changed

The server of the source website is not responding 

Sometimes the reason is more mundane: the source website is experiencing a problem with its server (it is broken or overloaded) or the administrators have blocked it for a short time to make some changes. So when you try to open the website, it is impossible to access its server. 

When this problem occurs, one of the “500” errors (the most common being 500, 503, and 504) is displayed. This error is reversible, so it is good to reload the page after a few minutes or the next day. 

The website administrator has changed the relative URL address

Many website administrators create their site addresses as relative URLs. That means when they publish something (a post, new page, photo, an attachment), they create only part of the link, not the whole address (e.g. /category/photo.jpg instead of http://websiteaddress/category/photo.jpg). This way of constructing a website is very useful when its basic address changes. But when that happens it is impossible to find the photos that were uploaded to the site by using the link from our search results. This is because it is a completely different URL address now.

The source website is set to block bots

Publicly available websites have different rules relating to being searched by bots. In PimEyes we only search websites that allow crawling their data. Unfortunately, it is possible for a given website to change its rules and to have started blocking their content from suspicious activity. 

The link to the photo was temporary 

Some administrators create their websites in a way to have links to photos constantly change. This makes it problematic to find a photo again. In our search results we display the address under which we have found the picture. If it has changed, that address leads to a non-existing page or the page that the administrator has redirected it to.

The source website blocks the possibility to load a preview of the image

In this situation, we are not able to display the preview of the image in our search results, though the picture can be found under the given address. It is impossible for us to display the image because the source website detects our bots and treats them as suspicious activity. But when you enter the site as a user (a human, not a bot), it doesn’t detect any problematic activity, so the pictures are displayed normally. 

The preview of a photo can be blocked in our face-search results, but your picture can still be on that page

What can you do if you can’t find the image on the external website? 

As we mentioned in the introduction, even if you are not able to find your photo under the link from the PimEyes results, the knowledge that your picture was there can be really helpful. There are 4 actions you should take when you can’t find the photo under a given URL address:

  1. Try to find other pictures of you that may have been uploaded without your consent by going through the entire website, using the built-in search engine, or using tags. That way you are lowering the probability that the photo is still somewhere on the website even though the administrator has taken the effort to make it difficult to find.
  2. Get back to the site in a few minutes or the next day - it is possible that the website was temporarily disabled to make changes. 
  3. If the website from the link doesn’t exist, look at its address, especially the first part with only the domain (the one that ends with a dot and extension, like .com). Try to type this domain in the address bar of your browser or search for this website on Google. They might have changed the domain but you will still be able to find the site after you investigate a little.
  4. Set an alert for your face. When we come across this site again we might find it. 

 

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